Welcome to the Website of  . . .

Patrick Michael Matas

Technical Writer

 

EXPERIENCE:

Technical Writer / Contractor
Tintri, Mountain View, CA. 2011 to Present
  • Created Field Replaceable Unit (FRU) documentation and an installation guide for the Tintri VMstore™ T540 and T445 storage appliance.
  • Produced documentation in Adobe Illustrator CS5, Microsoft Word 2010, Microsoft Visio 2010 and Adobe Acrobat Standard.

Technical Writer / Contractor
Monsoon Multimedia, San Mateo, CA. 2010 to Present
  • Conceptualized, created and designed a 60-page user guide for the Vulkano Lava, a consumer device that integrates your television set, Internet media, personal PC/MAC and Smartphone technology.
  • Utilized Adobe Illustrator CS5, Microsoft Word 2010, Microsoft Visio 2010 and Adobe Acrobat Standard.

Technical Writer / Contractor
Greenliant Systems, Santa Clara, CA. 2010
  • Updated, customized and conformed several data sheets and application notes to current industry standards.
  • Produced documentation in Adobe Frame Maker 9.0 and Illustrator CS5.

Technical Writer / Contractor
Abbot Hematology, Santa Clara, CA. 2009
  • Converted and revised several hundred pieces of documentation to current industry standards, including engineering specifications, instructions sheets, and installation guides.
  • Modified all documentation in Microsoft Word 2007.

Technical Writer
OOCL, San Jose, CA. 2004 – 2009
  • Developed and maintained training materials and release notes for web-based and application-based international shipping software, which decreased the need for training between business analysts and customers.
  • Pioneered, customized and modified online help systems for application-based software that provided non-intimidating technical solutions to a business audience and improved customer satisfaction.
  • Designed web-based tutorials that benefited IT developers, business analysts and customers.

Technical Writer / Contractor
Alliance Semiconductors, Santa Clara, CA. 2004
  • Modified and maintained a 61-page product guide catalog project.
  • Maintained all work in Microsoft Word and Visio 2003.

Technical Writer / Contractor
Yahoo! Sunnyvale, CA. 2003
  • Created online and CD-ROM documentation for user guides, system admin manuals, getting started guides, release notes, data dictionaries, and installation/upgrade manuals, which decreased the need and cost of printed documentation.
  • Conceptualized, created, and developed feature enhancement documentation that improved the usability of software products and significantly decreased phone traffic to the customer support desk.

Technical Writer / Contractor
Virage, San Mateo. CA. 2002
  • Managed and maintained system admin manuals, getting started guides and release notes, which decreased the need and cost of printed documentation.
  • Utilized Adobe Frame Maker,  Dreamweaver and Microsoft Word.
Technical Writer / Contractor
Palm, Santa Clara, CA. & iLux, Fremont, CA. 2001
  • Customized online help documentation that provided non-intimidating technical solutions to a non-technical audience.
  • Updated and modified user guides and installation/upgrade manuals for online and CD-ROM documentation.

Technical Writer
HotJobs.Com, Sunnyvale, CA. 2000 – 2001
  • Managed and maintained documentation for iResumix and Resumix recruiter software, resulting in a thorough online help system, several feature enhancement documents, and a significantly decreased need for help desk support.
  • Visualized and innovated an online help tutorial for Resumix recruiter software, resulting in a decreased need for training classes.
  • Originated and organized documentation for Softshoe web-based recruiter software, resulting in a first-time-ever online help system for this product.
  • Managed and maintained documentation for a web-based publications archive that provided customers with all relevant documentation resources.

Technical Writer
NorthPoint Communications, San Francisco, CA. 1999 – 2000
  • Pioneered, developed and maintained internal documentation for project managers and developers.
  • Co-developed software lifecycle process and responsibilities/deliverables process.
  • Pioneered, developed and maintained an internal, web-based project and template archive for project managers and developers.
  • Co-developed an IT Support Desk Help policy and procedure manual.

Art Director/Web Designer
Oracle, Belmont, CA. 1997 – 1999
  • Designed cover copy and artwork for several technical reference manuals and user guides.
  • Maintained an archive of over 3,000 pieces of artwork.
  • Designed and maintained an internal web-based archive.

Web Designer and Co-Owner
WordNet Solutions, Foster City, CA. 1996 – 1999
  • Created and maintained web sites for private businesses and non-profit organizations.